Return & Refused Policy

Effective Date: November 4, 2025

Last Updated: November 4, 2025

Welcome to Viyanaa.com (“we,” “our,” or “us”). This Return & Refund Policy outlines the terms under which customers (“you” or “your”) may return products purchased through our platform. By making a purchase on Viyanaa.com, you agree to comply with the following policy.

01. Eligibility for Returns:

You may request a return within 7–14 days of receiving your order if one or more of the following conditions apply:

The product is defective, damaged, or not as described.

The product you received is incorrect (wrong size, color, or model).

The product is missing parts or accessories as mentioned in the listing.

To qualify for a return:

The item must be unused, unwashed, and in its original packaging.

You must include the original invoice or proof of purchase.

02. Non-Returnable Items:

Certain products cannot be returned or refunded, including:

Perishable goods (e.g., food, beverages, flowers).

Personal hygiene or beauty items (e.g., cosmetics, skincare, undergarments).

Custom-made or personalized products.

Digital goods, downloadable content, or gift cards.

Clearance or “final sale” items.

03. Return Process:

1. Contact our Customer Support team at support@viyanaa.com within the return window.

2. Provide your order number, reason for return, and clear photos of the product (if applicable).

3. Once approved, you will receive return instructions and a shipping address.

4. Pack the item securely and send it back using a reliable courier.

Please note: Return shipping costs are borne by the customer, unless the return is due to an error on our part (e.g., wrong or damaged item).

04. Refunds:

Once your returned product is received and inspected, we will notify you by email.

If approved, a refund will be processed to your original payment method within 7–10 business days.

If rejected (e.g., item used, damaged, or missing packaging), we will inform you and return the product to your address.

Shipping or handling fees (if any) are non-refundable.

05. Exchanges:

In cases where a replacement is available (e.g., size or color issue), you may request an exchange instead of a refund.

Exchanges are subject to product availability.

6. Order Cancellation:

Orders can be canceled before shipment.

Once an order is shipped, cancellation may not be possible.

In case of pre-paid orders, a refund will be initiated within 5–7 working days after cancellation confirmation.

07. Damaged or Missing Products:

If your order arrives damaged, incomplete, or missing items, report the issue to support@viyanaa.com within 48 hours of delivery.

Include unboxing photos or videos for faster resolution.

08. Contact Information:

For any queries, returns, or refund assistance, contact us:

Email: support@viyanaa.com

Phone: [Insert Official Number]

Address: [Insert Business Address]

✅ Notes

This policy applies to purchases made only through Viyanaa.com and not to third-party sellers or affiliates.

We reserve the right to modify this policy at any time without prior notice.