Terms & Conditions:

Effective Date: [4th November-  2025]

Last Updated: [4th November-  2025]

Welcome to Viyanaa.com (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our e-commerce platform, including the website, mobile application, and related services (collectively referred to as the “Platform”).

By accessing or using Viyanaa.com, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue using our Platform immediately.

01. Acceptance of Terms:

By using Viyanaa.com, you acknowledge that you have read, understood, and agreed to be bound by these Terms and any applicable laws and regulations. We reserve the right to modify or update these Terms at any time without prior notice. Your continued use of the Platform constitutes your acceptance of any such changes.

02. Account Creation:

To purchase or sell products on Viyanaa.com, you may be required to create an account.

You are responsible for maintaining the confidentiality of your account information and any activities under your account.

You agree to provide accurate, current, and complete information during registration.

Any unauthorized or fraudulent use of your account may result in suspension or termination.

03. Product Listings and Descriptions:

Sellers are solely responsible for providing accurate product details, including images, specifications, pricing, and condition.

Misleading or false information may result in product removal or account suspension.

We reserve the right to verify, edit, or remove listings that violate our content policies or applicable laws.

04. Pricing and Payments:

All prices on Viyanaa.com are displayed in local currency (INR or BDT) and include applicable taxes unless stated otherwise.

Prices and product availability are subject to change without notice.

If a product is listed with an incorrect price due to an error, we reserve the right to cancel or modify the order.

Payments can be made securely through our approved payment gateways, including debit/credit cards, mobile banking, or digital wallets.

By placing an order, you authorize us or our payment partners to process your payment information in accordance with our Privacy Policy.

05. Shipping and Delivery:

Viyanaa.com aims to deliver products promptly and efficiently.

Delivery times may vary based on location, product type, and courier availability.

Shipping charges (if any) will be clearly displayed at checkout.

Delivery is handled by third-party logistics partners. Viyanaa.com is not liable for delays, losses, or damages caused during transit.

Please contact customer service if your order is delayed or lost.

06. Returns, Refunds, and Cancellations:

Products may be returned within 7–14 days of delivery if they are defective, damaged, or not as described.

Returned products must be unused, in their original packaging, and accompanied by proof of purchase.

Refunds will be issued to the original payment method once the returned product is verified.

Certain items — such as perishable, hygiene-related, customized, or clearance products — are non-returnable.

Orders may be canceled before shipment; once shipped, cancellation may not be possible.

07. Seller and Buyer Responsibilities:

Sellers must comply with all applicable laws regarding product safety, labeling, and consumer rights.

Buyers must review product information carefully before placing orders.

Any misuse, fraud, or violation of marketplace policies may result in suspension or legal action.

08. Intellectual Property Rights:

All content on Viyanaa.com — including text, images, graphics, videos, trademarks, and software — is the property of Viyanaa.com or its licensors.

You may not copy, distribute, or reproduce any content without our prior written consent.

09. Privacy and Data Protection:

Your privacy is important to us. Viyanaa.com collects, stores, and processes personal information in accordance with our Privacy Policy.

By using our Platform, you consent to such processing and warrant that all data provided is accurate.

10. Prohibited Activities:

You agree not to:

Use the Platform for unlawful or fraudulent purposes.

Post, share, or transmit any content that is harmful, misleading, or offensive.

Interfere with the functionality or security of the Platform.

Attempt to gain unauthorized access to any part of the Platform or user data.

Violate any applicable law or regulation.

11. Limitation of Liability:

Viyanaa.com shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use or inability to use the Platform.

Our total liability for any claim shall not exceed the total amount paid by you for the product in question.

12. Termination of Access:

We reserve the right to suspend or terminate your account or access to the Platform if we suspect any violation of these Terms or illegal activity.

13. Governing Law and Jurisdiction:

These Terms shall be governed by and interpreted in accordance with the laws of [India/Bangladesh — choose one as applicable].

Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of [Insert City].

14. Contact Information:

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: support@viyanaa.com

Phone: [Insert official phone number]

Address: [Insert office or registered business address]